CEU Electronic Theses and Dissertations, 2012
| Author | Jiries, James |
|---|---|
| Title | Searching for New Channels to Improve E-Government Services in the United States |
| Summary | Electronic government in the United States is struggling to attract the majority of citizens to use its online provided services as opposed to traditional services. E-government is dynamic and should be at the forefront of innovation, but it has strayed heavily from this path and is severely lacking in integration with social networking and mobile applications. In addition, the lack of a developed citizen profile feature for e-government that enables the integration of all government services, user names and passwords, is at the core of a real "one-stop-shop" environment. This paper explores the way the United States government can improve their e-government platform in these three areas and how they can learn the ways to do so from the private sector and apply it to the public sector through the mechanisms of policy diffusion: Learning, Economic Competition, and Imitation. It concludes that mechanisms of policy diffusion can be applied to the learning and absorption of private sector innovations to the public sector e-government, with respecting differences between the two. Governments can use private sector innovations but they must be retooled to suit the citizens' needs, expectations and security. |
| Supervisor | Irion, Kristina |
| Department | Public Policy MA |
| Full text | https://www.etd.ceu.edu/2012/jiries_james.pdf |
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