CEU Electronic Theses and Dissertations, 2019
| Author | Niranjan, Nikitha |
|---|---|
| Title | ServiceNow Analytics - For IT Higher Management |
| Summary | The client company receives multiple service desk tickets. They would like to create multiple dashboards, which can visually explain the ticketing behavior. This would help them to identify the pain points and provide better quality of service to their users. The customers instead of a separate dedicated IT team can directly analyze power BI. This would help the Management to reduce some analysis cost and provide best Business decisions to the stakeholders. This project would include visualization of data specific to ServiceNow in a graphical way using Power BI. It would aim to have six dashboard which would give a clear picture of incident behavior to the following audiences: 1) Chief Information Officer – One dashboard 2) TCS Management – Three dashboards 3) Country Manager – Two dashboard |
| Supervisor | Bekes, Gabor |
| Department | Economics MSc |
| Full text | https://www.etd.ceu.edu/2019/niranjan_nikitha.pdf |
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