CEU Electronic Theses and Dissertations, 2020
| Author | Leal Marcos, Oscar Armando |
|---|---|
| Title | Responsive Shiny Dashboards for Customer Services |
| Summary | This document summarizes the author’s Capstone Project Work of the MSc Business Analytics at Central European University, Budapest, 2020. The client that supported the project is an operator in the car rental industry, specifically their customer services department. They happen to have several dashboards developed in proprietary software tools to monitor the operations of the department and performance of their agents. They find these tools not flexible enough, neither interactive. As a hypothesis, the client opted to take Shiny as an opportunity to migrate their current dashboards to this other tool. For this, the author’s task was to get involved in the data sets that are used to map their current dashboards, by using an anonymization script, doing a data exploratory analysis, and posteriorly developing a potential substitute for their dashboards, in flexdashboard with Shiny, written in the programming language R. After two major iterations, the final output came to be a potential demo that is worth to be considered in the future by the company. |
| Supervisor | Prof. Gyorgy Bogel |
| Department | Economics MSc |
| Full text | https://www.etd.ceu.edu/2020/leal-marcos_oscar.pdf |
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