CEU Electronic Theses and Dissertations, 2020
| Author | Szekeres, Attila |
|---|---|
| Title | It Dev And Ops Process And Organizational Improvement |
| Summary | The project scope is to cover an end to end improvement procedure related to processes and organizational structure. As a first step project is going to define the “as is situation”, based on separated interviews from different organizational level. To get a full picture detailed review is needed on the already existing process documentations, workflow, known error database, customer complaints, quality standards, testing methodology, transition, gating and tool stack. As a second step we are going to list out IT standards and know how to present possibly ways and guidelines for the solution. Main standards will be: ITIL, Prince 2, Agile and Scrum, Cobit, Lean, 6 Sigma. In the next step project will do the tailoring section in which the standard processes will be modified based on the special needs of the company to avoid creating useless overhead. Project will also create detailed recommendation and templates for the adoption of new way of working. As a fourth step project will create an implementation plan for the process improvement and restructuring supported with a WBS and will draw up a detailed guidance for implementation and maintenance ensure the successful adoption within the company As a last step project will be evaluated after implementation based on a detailed questioner. |
| Supervisor | Bögel György |
| Department | Economics MSc |
| Full text | https://www.etd.ceu.edu/2020/szekeres_attila.pdf |
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