CEU Electronic Theses and Dissertations, 2022
| Author | Blazhko, Anastasiia |
|---|---|
| Title | State in a Smartphone - Digitalization as a Lever for Increasing Citizens Trust |
| Summary | More and more governments around the world are embracing digitalization. For developing countries with an inefficient bureaucracy, low trust in the government, and a high level of corruption, this change has the potential to boost the development of democratic processes. In 2019 Ministry of Digital Transformation of Ukraine launched a new portal, “Diia,” aimed at digitalizing government services. Despite the initial skepticism, the reform was successfully implemented, giving every citizen with a smartphone more inclusive access to government services. Ukraine became the first country in the world to legalize digital internal and international passports. Moreover, after many years of waiting in line and going through slow bureaucratic procedures, citizens got the opportunity to start and lead their businesses digitally and access open data from governmental institutions. Digitalization of government services is a new understudied field of research that requires continuous revision due to its fast development. This research investigates whether digitalization has the potential to increase citizens’ trust in their government. It provides the definition of digitalization and citizens’ trust and explains the relationship between the two concepts. By analyzing the officially open data and conducting 21 structured interviews, this research explores whether digital reform in Ukraine started in 2019 has a positive effect on citizens’ participation, encourages registration of new businesses, and increases transparency between citizens and the government. This study has the potential to be helpful for other developing countries that consider embracing digital government services. It also contributes to the broader field of study on digitalization reform as one of the goals on the states' agenda. |
| Supervisor | Melnykovska, Inna |
| Department | Political Science MA |
| Full text | https://www.etd.ceu.edu/2022/blazhko_anastasiia.pdf |
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