CEU Electronic Theses and Dissertations, 2022
| Author | Burinschi, Emil |
|---|---|
| Title | E-Government Implementation in Public Administration in Eastern Europe: Estonian Lessons for Moldovan Policymakers |
| Summary | Following the appointment of the Gavriliță executive in 2021, E-Government reform efforts in Moldova have returned at the front of the political agenda. Although academic literature describes the benefits gained from providing digital public services, limited resources define present implementation efforts and challenges witnessed in the Eastern European emerging economies. Through a qualitative framework of analysis, including collected semi-structured interview data, the study explores the existing e-service architecture in Moldova and Estonia to understand the peculiarities of the two public E-Government systems. The research identifies the extensive use in Moldova of project-based initiatives detrimental to implementing an all-encompassing E-Government reform. By pursuing a narrow approach towards reform endeavours, the issues of limited interoperability of platforms and reduced usage of e-services by the population, combined with a lack of long-term strategic vision and poorly empowered public officials are found to hinder the implementation of digital tools in public service provision. In light of these challenges, the study elaborates a set of recommendations to address them and to embolden Moldovan decision makers to implement a genuine E-Government reform. Finally, the paper provides additional avenues for research to address encountered limitations and stimulate intellectual reflection on the subject. |
| Supervisor | Bodenstein, Thilo |
| Department | Public Policy MA |
| Full text | https://www.etd.ceu.edu/2022/burinschi_emil.pdf |
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