CEU Electronic Theses and Dissertations, 2023
| Author | Mikhelidze, Ana |
|---|---|
| Title | Implications of Platform Work Organisation for Delivery Platform Workers in Georgia (Case Study of Wolt and Glovo Couriers in Tbilisi) |
| Summary | Delivery platforms are one of the largest, and the fastest growing industries in the gig-economy. These platforms use algorithmic management to assign tasks to couriers, control work and evaluate them. The way the platform work is organised creates the environment which is different from classic employment relations. Algorithmic management, precarious nature of work and worker classification issues are issues identified in the literature. The knowledge about the gig economy in Georgia is scarce. The studies about the delivery platform workers have been limited to several multimedia works. As this group has started protest movements asking for social, labour and occupational safety guarantees, it is interesting to find out, what caused this unrest. The interviews with the field experts and the couriers of two main platforms, Glovo and Wolt made clear that algorithmic management, precarious nature of work and the issues with the status is as much prevalent in Georgia, as literature suggests for other countries. Yet with some differences. Georgian couriers have more positive attitudes towards the rating systems, while asking for more transparency in their functioning. And what makes Georgian case different is the division of opinions regarding the issue of the employee status. |
| Supervisor | Prof. Dr. Martin Kahanec |
| Department | Public Policy MA |
| Full text | https://www.etd.ceu.edu/2023/mikhelidze_ana.pdf |
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