CEU Electronic Theses and Dissertations, 2024
| Author | Ashigov, Artyom |
|---|---|
| Title | Enhancing Customer Support through Sentiment Analysis |
| Summary | This capstone project focuses on enhancing customer support by automating sentiment analysis of customer support tickets using AWS Comprehend. The project aimed to improve the efficiency and consistency of ticket prioritization, allowing for better handling of urgent issues and reducing bias in manual assessments. |
| Supervisor | Toth, Zoltan |
| Department | Economics MSc |
| Full text | https://www.etd.ceu.edu/2024/ashigov_artyom.pdf |
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