CEU Electronic Theses and Dissertations, 2024
| Author | Denes, Kornel |
|---|---|
| Title | Users and Non-Users of E-Government Services A socioeconomical approach in Hungary |
| Summary | In recent years, the implementation of electronic government solutions has become widespread globally. With the ongoing revolution in artificial intelligence and big data reshaping not only the public sector but virtually every aspect of our lives, including e-governance, it is crucial to reas-sess and re-examine the achieved results and solutions. While most research papers and gov-ernment agencies primarily evaluate their progress in e-governance from a data-based empirical perspective, few studies focus on the social composition of users and non-users of these techno-logical advancements. This oversight poses a risk that policymakers, researchers, and experts will only consider metrics such as the number of executed cases and registered users, neglecting the social and individual effects. E-government solutions may further widen social disparities and impede social equality, potentially leading to the exclusion of a significant group of citizens from both existing e-government services and the ongoing AI and big data revolution. This descriptive research aims to examine the socioeconomic characteristics of users and non-users of e-government services in Hungary, using linear regression and other statistical methods based on a representative survey conducted in Hungary in 2024. Ultimately, this case study seeks to stimulate a new discussion focused on the social effects of already implemented elec-tronic solutions in the sphere of public administration. |
| Supervisor | Anand Murugesan |
| Department | Public Policy MA |
| Full text | https://www.etd.ceu.edu/2024/denes_kornel.pdf |
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