CEU Electronic Theses and Dissertations, 2025
| Author | Modrekelidze, Elene |
|---|---|
| Title | The Right of Withdrawal in E-Commerce: A Fair Consumer Protection or an Unjust Burden on Businesses? |
| Summary | The aim of this thesis is to critically examine the right of withdrawal under the Consumer Rights Directive 2011/83/EU and to assess whether the current legal framework maintains a balanced approach between consumer protection and business interests in e-commerce transactions. While consumers benefit from 14-day withdrawal period, it is interesting to see what it costs for businesses to comply with this obligation. The thesis will analyze the legal framework of the right of withdrawal, the impact it has on businesses including fraudulent returns and other costs it is associated with. Furthermore, the thesis will explore how the right of withdrawal affects the environment and what are the hidden drawbacks of return policy. In the end, the final chapter will examine how different sizes of platforms and businesses can handle it and what kind of challenges they face. |
| Supervisor | Soave Tomasso |
| Department | Legal Studies LLM |
| Full text | https://www.etd.ceu.edu/2025/modrekelidze_elene.pdf |
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